The Challenge

In 2014, Virgin Media cascaded its business objectives and its game changing ambitions for the upcoming year.

To meet those objectives, it was important that the leaders found a way of driving a high performance culture throughout the organisation.

In particular it was recognised that there needed to be a more consistent approach to leading performance at an individual and team level, including the implementation of the performance management process.

We worked with the executive committee and 300 of their most senior leaders within the organisation.

 

 

“Leaders are visibly applying the performance knowledge, expertise and tools with those that they lead and acting as one aligned team.

Leaders are demonstrating greater awareness of what they need to do and how they need to be in order to sustainably achieve the results they want.

We can see and hear evidence of a common currency of language around the company when talking about performance.”

Leadership Feedback
Leaders on VM LEAP Programme | Virgin Media

The Work

The core of the approach was the delivery of 32 one-day sessions. Crucially, these were preceded by some advance programme material in the form of videos, audios and reading material to ensure that everyone came along to the one-day session “warmed up” to the fullest possible extent with respect to the crucial concepts of performance and motivation.

Post session, leaders were offered the opportunity to meet with a performance coach for a 75 minute session to help further develop and implement their own performance development plan.

The sessions

The one day session was divided into three parts:

» Understand the theory of performance & motivation and applying it to self

» Learning how to create, drive and lead a high performance environment

» Becoming a great performance coach

Each part followed the same approach where we:

1. Shared concepts and explained how they work

2. Helped Virgin Media leaders understand the potential impact these could have for the culture they were looking to create and the performance of those they lead

3. Supported and guided the Virgin Media leaders as they formed an action plan to bring the concepts to life in a way that would allow them to discover their impact in their arena after the one-day session

 

 

Our approach was based on the essential principles of:

» Performance readiness

How effectively performers at work use all of their knowledge, skills, experience, energy and talents to deliver what is required of them in the specific performance environment they work in

» The performance pie

A simple tool highlighting performance factors that bring Performance Readiness to life

» Motivation

A sense of Control,Confidence and Connectedness – we call these the 3C’s

All face-to-face sessions we run are characterised by being interactive, taking the form of a conversation where we share and explain the core philosophies that allow elite performers to excel.

We then create an environment and framework to enable customers to use that understanding and insight and apply it in powerful and pragmatic ways in their specific operating context. The real-world application of the knowledge shared is a key measure of success for us.

We provide resources in the form of online coaching tools, webinars, and an online resource library called The Performance Room.
The Performance Room (TPR) is full of tools, guides, videos and thought pieces to enable customers to become increasingly independent in their journey to sustained high performance.

The Impact

Virgin Media leaders were asked to provide their feedback at the end of the programme, the impact is tangible:

Leaders are visibly applying the performance knowledge, expertise and tools with those that they lead and acting as one aligned team.

Leaders are working systematically to create an environment where high performing people are engaged, inspired, excited and enabled to maintain high quality motivation.

Leaders are demonstrating greater awareness of what they need to do and how they need to be in order to sustainably achieve the results they want.

There are greater levels of mutual accountability throughout the company with collective responsibility for results demonstrated through attitudes towards both successes and failures.

Business rhythms are starting to be put in place that continually promote shared learning about the recipe for getting great things done – fuelling awareness of how to navigate the climate and any political conditions.

Virgin Media can see and hear evidence of a common currency of language around the company when talking about performance. Asking for and offering support is becoming more commonplace and is seen as a high performance choice.

One to one meetings between team members and their leaders are occurring far more frequently and are requested by the team members and are considered to be high quality by those involved.

Leaders are enjoying providing feedback as they know it will help their people to perform better – even if the conversation is considered to be challenging.

So what?

Leaders were asked to provide feedback at the end of the programme on a scale of 0-10, with 10 being most effective:

90.1%
Rated the quality, relevance and effectiveness of the content delivered during the training session with PlanetK2 8-10
92.7%
Answered 8-10 that they would recommend their PlanetK2 trainer to a colleague
89%
Answered 7-10 on the extent at which their training would make a positive impact on the way they do their jobs in future

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